MyStake Fixes: Loading, Deposits, Withdrawals and Bonuses

Your phone shows a spinning wheel and a blank game screen even though the page appeared to open. This usually happens when the browser keeps an old version of the site cached or the connection drops mid-load.

Games and pages fail to load on a phone browser

You tap a game and the screen stays empty or reloads back to the lobby. The causes are usually local to the phone or the connection.

• The browser cache holds an outdated copy of the page.
• An ad blocker or privacy extension stops game scripts.
• Mobile data is weak or switches between networks.
• The browser is an old version that lacks needed features.
• Other tabs or apps use most of the phone's memory.

1. Close every tab except the one with the casino page.
2. Open a private or incognito window and load the page again.
3. Clear the browser cache and cookies for the site.
4. Turn off ad blockers and privacy extensions for this session.
5. Switch from mobile data to a stable Wi-Fi network.
6. Restart the phone to free memory and reset the connection.
7. Update the browser to its latest version.
8. Try a second browser that you rarely use.
9. Disable battery saver, which can pause scripts in the background.
10. Load a simple page first, then open the game from the lobby.
11. Note the exact error text or blank screen you see for later.

Contact support if the same game fails on two browsers and two networks after these steps.

A deposit left the bank but the casino balance is unchanged

Your bank shows the payment as completed, yet the balance on the casino page stays the same. Most cases involve a transfer that is still being processed or a payment sent to the wrong account details.

• The bank sent the money but the casino has not received the confirmation yet.
• The payment was made from a bank account that does not match the player profile.
• A required identity check is still open on the account.
• The deposit was split into smaller parts by the bank.
• The payment reference was missing or incorrect.

1. Refresh the balance page after a few minutes.
2. Check the bank statement for the exact status of the payment.
3. Confirm that the deposit was sent to the account shown in the cashier.
4. Make sure the name on the bank account matches the name on the profile.
5. Complete any open identity check in the account settings.
6. Take a screenshot of the bank transaction for your records.
7. Log out of https://www.my-stake.gb.net/ and sign in again to reload the balance.
8. Check that the deposit was not sent as a bank transfer instead of an instant method.
9. Look for a pending deposit notice in the cashier.
10. Write down the transaction reference, amount and time.
11. Send these details to support through the contact form.
12. Wait for support to trace the payment before sending another deposit.

Contact support as soon as you have the bank reference and the deposit is not visible after a full refresh.

A withdrawal stays pending longer than expected

The withdrawal page shows a pending status and the money is not in your bank yet. Pending means the request is waiting for checks or for the payment provider.

• Identity or address documents are still under review.
• The withdrawal method differs from the deposit method used.
• Bonus wagering is not finished, so the funds are locked.
• The payment provider is holding the transfer for its own checks.
• The request was made during a busy period for the cashier team.

1. Open the withdrawal history and note the exact status.
2. Check the account messages for a request for documents.
3. Upload any missing identity or address documents in the account area.
4. Confirm that the withdrawal method matches the deposit method.
5. Finish any active bonus wagering before requesting again.
6. Make sure the bank details are correct and the account is in your name.
7. Refresh the withdrawal page a few times over the day.
8. Do not cancel and resend the request unless support asks you to.
9. Keep the reference number of the withdrawal request.
10. Contact support if the status has not changed after the stated review period.
11. Provide the reference and a copy of your bank details if requested.

Contact support when the status stays pending after all documents are approved and the wagering is complete.

Welcome bonus or free spins are missing

The account shows no bonus and the free spins are not in the game. This usually means a condition was not met at the time of the deposit or the bonus was not selected.

• The bonus was not chosen before the deposit was confirmed.
• The deposit was below the minimum needed for the offer.
• A bonus code was typed with a spelling mistake.
• The account already had an active bonus.
• The free spins are tied to a specific game that was not opened.

1. Open the bonus section of the account and check for an active or expired offer.
2. Confirm that the deposit met the minimum required for the welcome bonus.
3. Check that the bonus code was entered exactly as shown.
4. Finish or cancel any other active bonus first.
5. Log out and back in to refresh the bonus status.
6. Open the game named in the free spins offer.
7. Look for a message about the spins in the account inbox.
8. Take a screenshot of the deposit and the missing bonus.
9. Note the date and time of the deposit.
10. Contact support with the screenshot and the deposit reference.
11. Wait for support to add the bonus manually if you qualify.

Contact support if the deposit met every condition and the bonus or spins are still missing after a fresh login.

Quick Reference

The table lists the four problems with the usual cause and the first thing to check.

A private window removes cache and extension problems in one step. Refreshing the balance after a deposit confirms whether the payment is only delayed. Matching bank details prevent most deposit and withdrawal holds. Completing identity checks early keeps withdrawals from waiting. Selecting the bonus before confirming a deposit ensures the offer is attached. Checking the bonus section shows whether spins are waiting in a specific game.

Keep the name and payment details on your player profile identical to your bank account, and choose any bonus before you confirm a deposit; this single habit prevents most of the problems described above.